Refund Policy

Refunds are available within 14 days of each charge:

• Supporter: the one-time payment
• Commercial: the first purchase and each yearly renewal, for the seats charged

Commercial renews every year until you cancel. To cancel, go to neuroterm.lemonsqueezy.com/billing, enter the email you bought with, open the sign-in link LemonSqueezy sends you and choose Cancel on the subscription; nothing renews after that, and the seats stay valid until the end of the year you paid for. A refunded charge ends the seats it paid for.

To request a refund:

1. Email us at support@neuroterm.dev
2. Include your order number (from your purchase confirmation email)
3. Let us know you'd like a refund

That's it. You don't need to explain why or provide any justification.

We process refund requests within 1-2 business days.

Once processed, it may take 5-10 business days for the refund to appear on your statement, depending on your payment provider.